CHECKINAGE GUIDE
citizenM check-in age is set per hotel. Reviewed US citizenM hotels list 18. Check-in is 2 pm, and early check-in is not guaranteed.
By Feroz Sheikh · CheckInAge · Last updated
Every citizenM hotel in this directory (15) lists a minimum check-in age of 18. 12 of those records use the hotel information line “Minimum Age to Check In 18” or the same line with a colon. The age is set per property, so check the exact hotel.
citizenM Seattle Pioneer Square, citizenM Seattle South Lake and citizenM Washington DC Capitol list 18 in a directory summary rather than that exact line. Open the hotel page.
Not every property page lists an age. citizenM Washington DC Georgetown is not in this directory. Its Marriott page, checked on 25 October 2026, shows check-in and check-out times and no minimum-age line. Ask the hotel when a page does not list an age.
A listed age is not a room, and a reservation is not proof that the arriving guest meets the rule. Open the exact hotel’s page before you pay.
This table is every citizenM hotel in the directory (15). Every row lists 18. Open the hotel page before you treat a row as your stay.
| Hotel | City | Minimum age | Recorded excerpt |
|---|---|---|---|
| citizenM Austin Downtown | Austin | 18 | Minimum Age to Check In 18 |
| citizenM Boston Back Bay | Boston | 18 | Minimum Age to Check In 18 |
| citizenM Boston North Station | Boston | 18 | Minimum Age to Check In 18 |
| citizenM Chicago Downtown | Chicago | 18 | Minimum Age to Check In 18 |
| citizenM Los Angeles Downtown | Los Angeles | 18 | Minimum Age to Check In: 18 |
| citizenM Miami Brickell | Miami | 18 | Minimum Age to Check In: 18 |
| citizenM Miami Worldcenter | Miami | 18 | Minimum Age to Check In: 18 |
| citizenM Miami South Beach | Miami Beach | 18 | Minimum Age to Check In 18 |
| citizenM New York Bowery | New York City | 18 | Minimum Age to Check In 18 |
| citizenM New York Times Square | New York City | 18 | Minimum Age to Check In 18 |
| citizenM San Francisco Union Square | San Francisco | 18 | Minimum Age to Check In 18 |
| citizenM Seattle Pioneer Square | Seattle | 18 | The hotel's own Marriott property page sets the check-in minimum at 18. |
| citizenM Seattle South Lake | Seattle | 18 | The hotel's own Marriott property page sets the check-in minimum at 18. |
| citizenM Washington DC Capitol | Washington, DC | 18 | The property's hotel-information section sets the minimum check-in age at 18. |
| citizenM Washington DC NoMa | Washington, DC | 18 | Minimum Age to Check In 18 |
11 citizenM hotels in this directory have a recorded check-in of 14:00 and check-out of 11:00. That is 2:00 pm and 11:00 am. Those records are on the citizenM check-in times page.
On 25 October 2026 the Marriott overview pages for citizenM New York Times Square, citizenM New York Bowery, citizenM Miami South Beach and citizenM Chicago Downtown showed “Check-in: 2:00 pm” and “Check-out: 11:00 am”.
citizenM New York Times Square, citizenM New York Bowery and citizenM Miami South Beach are not on the check-in times comparison yet. Use the property page for those hotels, not another citizenM hotel’s row.
No check-in time is recorded for citizenM Miami Worldcenter. This guide does not assign one. Ask the hotel.
The same day’s reading of citizenM Washington DC Georgetown showed check-in and check-out times. That hotel is not in this directory, so it has no row below.
The citizenM brand FAQ describes arrival this way: “Guests use the kiosks at the self-check-in area. Your time is precious, so it takes just 60 seconds to check in and 30 seconds to check out at our touch-screen terminals. Need help? Our friendly Ambassadors are always nearby.”
A kiosk does not replace the age rule. If the page does not list a time, ask that hotel. Do not copy 2:00 pm from another citizenM address.
These sentences are citizenM’s own reservation terms, last updated on 31 March 2025, from before bookings moved to Marriott.com. They may have been superseded. Section 4, “Check-in (rooms)”, says: “Rooms: from 2pm on. If a room is available for early check-in, you can check in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.”
The early check-in sentence on its own: “If a room is available for early check-in, you can check in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.” The terms do not give a fee amount, and they do not promise that a room will be free. Ask the exact hotel. Do not budget a number this page does not have.
Section 5, “Check-out”, says: “Rooms: no later than 11.00 AM. If you have not checked-out by 11.00 AM, a late check-out fee may be charged to your credit card on file. If you have not checked-out by 4.00 PM we may charge an extra night.” It also says: “We can store your luggage on the day of your check-out.”
Section 6, “Late check-out”, says: “Depending on the hotel late check-out may be possible against payment of an additional fee.” That sentence does not state the fee. Marriott Bonvoy elite early check-in or late check-out benefits are not covered by these sources, so this guide does not describe them.
A room minimum of 18 does not admit every guest to the hotel bar. On the citizenM New York Times Square page, cloudM rooftop bar says “All 21+ are welcome”. On the citizenM New York Bowery page, cloudM says “Open to all 21+”.
Ask the hotel about any other bar, restaurant or event. This guide only has those two sentences.
This is also from citizenM’s terms dated 31 March 2025, before bookings moved to Marriott.com. Section 10, “Age”, says: “If you are under age 18 and you are not accompanied by someone of age 18 or older we reserve the right to evict you from our hotel.”
Section 8 says: “Maximum capacity of total guests in a room is 2. Only a child of age 10 or under can be an exception to this policy.”
Those terms may have been superseded. The minimum ages in the table do not repeat this occupancy rule. Ask the exact hotel who may stay, and do not treat a parent’s payment as permission for a guest under 18 to arrive alone.
citizenm.com now redirects to the citizenM page on Marriott.com. The brand FAQ says: “The citizenM app and website are no longer available as of December 2025.”
The same FAQ says: “Members earn 10 Marriott Bonvoy points per $1 USD and 1 Elite Night Credit per qualifying night.” It also says: “A past citizenM stay can be counted towards Marriott Bonvoy points ONLY IF the stay took place after the citizenM hotel joined the Marriott website (this could be 28 October 2025 or later).”
A Bonvoy account or a points booking does not change the hotel’s check-in age. Confirm the age on the property page.
Ask the exact hotel these questions and keep the answers with the reservation.
This was webpage and directory research on 25 October 2026, not a phone call, a stay or a booking. The ages in the table come from this directory. The early check-in, late check-out, luggage, age and occupancy sentences come from citizenM’s terms dated 31 March 2025. Policies can change. Confirm the exact hotel before you pay. CheckInAge does not give legal advice and does not show live availability.
Every citizenM hotel in this directory (15) lists a minimum check-in age of 18. 12 of those records use the hotel information line “Minimum Age to Check In 18” or the same line with a colon. The age is set per property, so check the exact hotel. Not every property page lists an age. citizenM Washington DC Georgetown is not in this directory. Its Marriott page, checked on 25 October 2026, shows check-in and check-out times and no minimum-age line. Ask the hotel when a page does not list an age.
11 citizenM hotels in this directory record check-in at 14:00 (2:00 pm) and check-out at 11:00 am. On 25 October 2026 the Marriott pages for citizenM New York Times Square, citizenM New York Bowery, citizenM Miami South Beach and citizenM Chicago Downtown showed “Check-in: 2:00 pm” and “Check-out: 11:00 am”. The brand FAQ says kiosk check-in takes 60 seconds. Ask the hotel if its page is silent.
citizenM’s terms dated 31 March 2025, from before bookings moved to Marriott.com, say: “If a room is available for early check-in, you can check in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.” Early check-in is not guaranteed, and the terms do not state a fee amount. Ask the exact hotel. The same terms say luggage can be stored on the check-out day.
Not the two New York bars described here. cloudM at citizenM New York Times Square says “All 21+ are welcome”. cloudM at citizenM New York Bowery says “Open to all 21+”. The room check-in age on those hotels is 18.
citizenM’s 31 March 2025 terms say: “If you are under age 18 and you are not accompanied by someone of age 18 or older we reserve the right to evict you from our hotel.” They also say: “Maximum capacity of total guests in a room is 2. Only a child of age 10 or under can be an exception to this policy.” Those terms predate Marriott.com bookings and may have been superseded. Ask the hotel. Photo ID, debit cards and deposit amounts are not stated on the official pages.
No. The brand FAQ says: “The citizenM app and website are no longer available as of December 2025.” Book on Marriott.com. Members earn 10 Marriott Bonvoy points per $1 USD on a qualifying stay. The app’s disappearance does not change the hotel’s check-in age.
Directory guidance cannot approve a guest or replace a hotel’s current terms. Match the exact property and confirm unresolved requirements before paying.
Search reviewed hotel policies →OPTIONAL BOOKING LINKS
These are property rate links, not eligibility approvals. Check each property's age result and confirm photo ID, payment-card and deposit requirements before booking.
Choose dates and occupancy on Expedia or Booking.com. CheckInAge does not display live room prices or availability. Affiliate links do not change policy results or the order of these properties.