Hotel age-policy sources disagree: what now?

Do not automatically prefer 18

A lower number is not safer or more current merely because it helps the trip. Both claims must be matched to the same exact property and date context.

Check identity and timing

Compare addresses, hotel names, rebrands, room types and effective dates. A stale partner page can conflict with a new official policy, but the difference must be documented.

Use a conflict result

While a material disagreement remains unresolved, the visitor should see a confirmation warning instead of a positive eligibility badge.

Confirm directly

Ask the property for the minimum age on your exact arrival date and mention the source that differs. Do not send sensitive booking or identity data through a public correction form.

Possible reasons sources differ

Disagreements are usually worth a direct question. Possible reasons include:

• A booking site shows an older or brand-wide age.
• A hotel changed brand or ownership and one page was not updated.
• One page gives the general minimum and another describes a condition, such as an accompanying adult.
• Two pages describe different hotels with similar names.

What CheckInAge shows for a conflict

A conflict result replaces the age match with a prompt to confirm directly. The record is not shown as a positive age match until the disagreement is resolved by a documented review. An approved Expedia rate link may remain visible, but it does not confirm eligibility.

A short message to send the hotel

“Your property page says [age A] and [other source] says [age B]. I will be [your age] on [arrival date]. Which minimum age applies to my stay, and can you confirm it in writing?” Leave out booking numbers, ID details and payment information when you use a public form.

• How CheckInAge verifies policies
• Corrections policy